Privacy Policy – Indus Clinical Laboratories (Indus Lab)

Privacy Policy – Indus Clinical Laboratories (Indus Lab)

Thank you for using the Indus Lab App. Your privacy is important to us, and we are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this policy carefully.

1. Information We Collect

1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
• • Register or log in to the app.
• Schedule appointments, access reports, or use other app features.
This may include:
• • Full name
• Contact information (e.g., phone number, email address)
• CNIC or Patient ID
• Laboratory reports and test history
• Doctor’s referrals or clinical notes (if uploaded)

1.2 Usage Data
We may collect non-personal data automatically during your use of the app, such as:
• • Device details (type, operating system, unique ID)
• Log data (IP address, usage patterns, error reports)
• Location data (if enabled by the user)

2. How We Use Your Information
We collect and use your information to provide a safe, secure, and effective experience. This includes:

2.1 Diagnostic and Clinical Services
• • To deliver test results and reports directly to patients or referring doctors.
• To support clinical decision-making through history and previous records.

2.2 Appointment and Lab Services
• • To manage online bookings, home sample collection, and customer service queries.

2.3 Administrative and Employee Services
• • For internal staff to view duty schedules, HR services, and apply for leaves (if applicable to staff login).

2.4 Report Access and Communication
• • To allow patients secure access to their lab results and payment history.
• To notify users about report availability or health tips (with consent).

2.5 Service Improvement
• • To monitor app performance and improve features based on usage data and user feedback.

3. Sharing of Information
We do not share your personal information with third parties except in the following situations:
• • With Your Consent: If you explicitly agree to share your data (e.g., with a doctor).
• Legal Compliance: To fulfill obligations under Pakistani law or court orders.
• Service Providers: With authorized technical service providers (e.g., cloud hosting) under strict confidentiality agreements.

4. Data Security
We take stringent measures to protect your personal and health data, including:
• • Secure data storage and encrypted transmission.
• Restricted access based on role and authorization.
• Routine system audits and cybersecurity updates.
Please note, no electronic system is entirely secure, and while we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights
You have the following rights under this Privacy Policy:
• • Access: Request a copy of your data.
• Correction: Ask to correct incomplete or incorrect information.
• Deletion: Request data deletion, where permissible under local regulations.
• Opt-Out: Turn off specific data collection options (e.g., location tracking).
To exercise any of these rights, please contact us at the details provided below.

6. Third-Party Links
The Indus Lab App may contain links to external websites or services. We are not responsible for the privacy practices of such third parties. Users are advised to review the privacy policies of those external sites separately.

7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, technology, or our services. Updates will be communicated through the app or via your registered contact details. Continued use of the app will signify your acceptance of the updated policy.

Contact Us
If you have questions, feedback, or data-related concerns, please contact:
Data Protection Officer
Indus Clinical Laboratories
99 , Main Boulevard, Shadman 1, Lahore, Pakistan
Email: info@induslabs.net
Phone: +92 42 37420555